Privacy Policy
Fly On Travel and Tourism LLC ("Fly On," "we," "us," or "our") operates the website flyontravel.ae and provides travel and visa concierge services from the United Arab Emirates. We are committed to protecting the personal information you share with us and handling it in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the "PDPL") and applicable UAE regulations.
This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices you have. By using our website or engaging our services, you agree to the practices described here.
Who we are
Fly On Travel and Tourism LLC is a licensed travel and tourism company based in Abu Dhabi, United Arab Emirates, with operations in Abu Dhabi and Dubai. We provide visa processing, flight and hotel reservations, travel insurance, and corporate travel management.
Information we collect
To deliver our services, particularly visa applications, we necessarily handle sensitive personal information. We collect:
- Identity and contact details: full name, date of birth, nationality, gender, passport and Emirates ID details, residence visa details, photographs, email address, phone number, and postal address.
- Application information: travel history, employment and financial details, accommodation and itinerary information, and supporting documents required by embassies, consulates, and visa authorities.
- Payment information: amounts paid and transaction records. Card payments are processed through secure third-party payment providers; we do not store full card numbers on our own systems.
- Website and technical data: IP address, browser type, device information, and pages visited, collected through cookies and similar technologies (see Cookies below).
We collect this information directly from you, from your authorized representatives, and from documents you submit to us.
How we use your information
We use your personal information to:
- Prepare, submit, and follow up on visa applications on your behalf with the relevant embassies, consulates, and visa processing centers.
- Book flights, hotels, travel insurance, and related travel services.
- Communicate with you about your bookings, applications, and enquiries.
- Process payments and maintain accounts and records as required by UAE law.
- Improve our website and services.
- Send you service updates and, where you have not opted out, relevant travel offers and promotional information.
We process your data on the basis of your consent, the performance of our service agreement with you, and our compliance with legal obligations.
Sharing your information
Visa processing inherently requires us to share your information with third parties. We disclose personal information only as necessary to:
- Embassies, consulates, and official visa application centers (such as VFS Global, BLS, TLScontact, and equivalent authorized channels).
- Airlines, hotels, travel insurers, and other travel suppliers required to fulfil your booking.
- Payment processors and banks to complete transactions.
- Government or regulatory authorities where required by law.
We do not sell your personal information to third parties, and we do not share it for their independent marketing purposes.
International transfers
Because visa applications are submitted to authorities and centers outside the UAE, your information may be transferred to and processed in other countries. Where we make such transfers, we take reasonable steps to ensure your information remains protected in line with the PDPL.
Data security
We apply appropriate technical and organizational measures to protect your personal information against loss, misuse, unauthorized access, disclosure, alteration, or destruction. Access to your information within our organization is limited to team members who need it to serve you. No method of transmission or storage is completely secure, but we work to protect your data at every stage.
Data retention
We retain your personal information only for as long as necessary to provide our services, resolve disputes, and meet our legal, accounting, and regulatory obligations under UAE law. When information is no longer required, we securely delete or anonymize it.
Your rights
Subject to the PDPL, you have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your information where there is no ongoing legal or service requirement to retain it.
- Withdraw your consent to marketing communications at any time.
- Object to or request restriction of certain processing.
To exercise any of these rights, contact us using the details below. We may need to verify your identity before acting on a request.
Cookies
Our website uses cookies to help the site function, remember your preferences, and understand how visitors use our pages. Cookies do not, by themselves, identify you personally. You can disable cookies in your browser settings; some features of the site may not work as intended if you do. Where our site links to third-party websites, we are not responsible for their privacy practices, and we encourage you to review their policies.
Children's privacy
Our services are directed to adults. Where we process a minor's information as part of a family or group application, we do so only on the basis of a parent's or guardian's consent and instruction.
Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be posted on this page with its effective date. We encourage you to review it periodically.
Contact us
If you have questions about this Privacy Policy or how we handle your information, please contact:
Fly On Travel and Tourism LLC
Website: flyontravel.ae
Email: visa@flyontravel.ae
Phone: +971 2 6675221
Address: Behind New Al Abbasi Restaurant Dharathul Mia, Khalidiya - Abu Dhabi - United Arab Emirates